The American firm JD Power, specialized in data analysis and known for its highly anticipated annual study on the most reliable car brands, has released a new report. This time, the report compares the reliability of electric vehicles to their traditional counterparts. While electric vehicles with batteries require less maintenance compared to internal combustion engines, it doesn’t necessarily mean they are more reliable. The latest study from JD Power challenges this assumption, revealing that owners of electric vehicles reported 266 problems per 100 vehicles, while owners of traditional vehicles reported 180 problems per 100 vehicles.
Smartphones on wheels… with smartphone problems
A previous study published a year ago rated electric vehicle brands lower than traditional vehicle brands. The issues reported by owners of emission-free vehicles are mostly related to technology rather than the mechanics of the electric vehicles, such as the motor or battery. Software bugs seem to be causing most of the problems on what are often called “smartphones on wheels.” Just like smartphones or computers, electric vehicles are not immune to bugs, which can be troublesome enough for owners to visit the garage.
Alerts and connectivity issues
From false alerts about an unbuckled seatbelt to potential traffic hazards, ranging from simple audible alerts to phantom emergency braking, these issues frustrate electric vehicle owners. Touchscreen displays have a 30% higher rate of problems, along with smartphone connectivity issues and loss of connection. Approximately 50% of Apple phone users and 42% of Samsung phone users expect seamless access to associated features without any problems. New electric and plug-in hybrid vehicle owners experience problems at a rate three times higher than traditional vehicle owners, according to Franck Hanley, Senior Director of Automotive Comparatives at JD Power.
Results to be taken with a grain of salt
While phone connectivity issues may seem less serious than mechanical problems, no one should have to be an IT expert to drive a car, regardless of its type. Beyond pricing, range, and charging issues, electric vehicle manufacturers may need to address technology glitches to ensure a smoother transition towards “cleaner” vehicles. Ultimately, customer choice is crucial, as evident from the slowdown in electric vehicle sales and the resurgence of traditional vehicles.